Malachite and Diamond Gold Moon Pendant

Ready to Ship Items

All in stock items are ready to ship unless otherwise noted. These items will ship within 2 business days. 

Customizable / Made-to-Order

Due to the made-to-order nature of our process we cannot accept cancellations on orders. We want you to be completely happy with your purchase and will do our best to accommodate order changes prior to shipping. All custom order items are hand crafted and shipped within 15-19 business days.

Need your order rushed? Please contact us (info@karinluvaas.com) to find out what's possible.

Domestic Shipping

• Shipping on all domestic orders is provided via USPS First Class. In stock items should arrive within 7 business days of shipment.
• Priority Shipping is available in the form of USPS Priority. Your items should arrive in 2-3 business days. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
• Expedited Shipping is available in the form of UPS or Fed-ex. Expedited orders must be received by 2pm or they will ship out following business day.

To ensure secure delivery of your order, we do not ship orders to post office boxes. All items over $100 are shipped with proper insurance.

International Shipping

Currently we are only able to accept online orders to shipping addresses within the United States and do not ship internationally.

We know you will be delighted with your purchase. In the event you wish to make a return or exchange, please review our policies below:

• Please contact us within 2 weeks of delivery to obtain a RA# (return authorization number). Items shipped back without a RA# will not be eligible for a refund.
• To be eligible for a return, all jewelry must be unworn and returned in its original packaging.  
• In-Stock Items: Full refund or exchange can be made on all earrings, rings, necklaces, and bracelets that are stock size.
• Customizable Designs / Made-to-Order: These items were hand-crafted specifically for you, and therefore are not eligible for refund or exchange.

Resizing

You are responsible for purchasing the correct ring size for your needs. Please visit a local jeweler to have your finger measured prior to ordering. Additionally, we offer ring sizing and repair services for in-house designs. Repairs and resizing fees typically range between $30 and $100, depending on the project.

Repairs

We offer professional cleaning of gemstones and refreshing of noble metals including patina. Stone replacement, as almost all designs are one-of-a-kind, we will make every effort to match the color and pattern. Replace/ replicate 1 earring from a pair (if specific material is still on hand). Remake something broken into something new (see kentsugi collection) Repairs and resizing fees typically range between $30 and $100, depending on the project. 

Exchanges

We only replace items if they are defective or damaged. If you believe an item is defective to to our manufacturing, We will gladly replace, repair, or refund the item at no additional cost or shipping charge. Please contact us before shipping. Items shipped back without obtaining a RA# (return authorization number), first will not be eligible.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, We highly recommend you consider using a trackable shipping service or purchasing shipping insurance. 

All of our jewelry is handmade in the USA from recycled gold, recycled sterling silver, and conflict-free gemstones.  

We recommend cleaning with warm, soapy water or a soft cloth. A soft bristle toothbrush can be used to clean around stones and their settings.

All natural stones need to be handled with care. Gemstones can break or crack if dropped on a hard surface so please remember that your fine gemstone jewelry is precious. For more detailed information on how to care for a specific gemstone, check out our materials page.

Exposure to chemicals can damage or discolor precious metals, gold, palladium, sterling silver, and may harm some colored gems. Fine jewelry should be removed before entering a chlorinated pool or hot tub as well as natural hot springs as they contain sulphur. It is advised to remove fine jewelry before using common household chemicals as well as hair and make-up products.

Depending on your daily level of activity, and if you want to wear your fine jewelry everyday, you will want to consider durability of your metals as well as your gemstones. For more information check out this blog article on ring materials for everyday wear. 

What are your shipping details?

• Ready to ship items will ship within 2 business days
• Custom order items are hand crafted and shipped within 15-19 business days
• Free Shipping on all domestic orders is provided via USPS First Class
• Expedited shipping options are available
• Currently not shipping internationally
• Products are shipped from Washington state

How do I find my ring size?

1. Use a string or floss to measure your finger.
   • Stretch out string along a ruler and take down the length in millimeters
2. Place a ring you already own on a ring size chart.
   • Find a ring that fits you well.
   • Print out a true-to-size ring chart and place your ring on the circles until you find one that matches the inside circumference of the ring.

Do you offer repairs?

We do! We offer:

• professional cleaning of gemstones and refreshing of noble metals including patina
• stone replacement
• replace/ replicate 1 earring from a pair (if specific material is still on hand)
• remake something broken into something new (see kentsugi collection)

Do you offer promotions?

Yes! When you sign up to become a VIP Insider you are the first to access new collection releases and promotions that are not publicized on the website.