We know you will be delighted with your purchase. In the event you wish to make a return or exchange, please review our policies below:
- Please contact us within 2 weeks of delivery to obtain a RA# (return authorization number). Items shipped back without a RA# will not be eligible for a refund.
- To be eligible for a return, all jewelry must be unworn and returned in its original packaging.
- In-Stock Items: Full refund or exchange can be made on all earrings, rings, necklaces, and bracelets that are stock size.
- Customizable Designs / Made-to-Order: These items were hand-crafted specifically for you, and therefore are not eligible for refund or exchange.
You are responsible for purchasing the correct ring size for your needs. Please visit a local jeweler to have your finger measured prior to ordering. Additionally, we offer ring sizing and repair services for in-house designs. Repairs and resizing fees typically range between $30 and $100, depending on the project.
We offer professional cleaning of gemstones and refreshing of noble metals including patina. Stone replacement, as almost all designs are one-of-a-kind, we will make every effort to match the color and pattern. Replace/ replicate 1 earring from a pair (if specific material is still on hand). Remake something broken into something new (see kentsugi collection) Repairs and resizing fees typically range between $30 and $100, depending on the project.
We only replace items if they are defective or damaged. If you believe an item is defective to to our manufacturing, We will gladly replace, repair, or refund the item at no additional cost or shipping charge. Please contact us before shipping. Items shipped back without obtaining a RA# (return authorization number), first will not be eligible.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, We highly recommend you consider using a trackable shipping service or purchasing shipping insurance.